AK Open Privacy Policy – How We Protect Your Data

1 Introduction

Welcome to AK Open. This Privacy Policy explains how AK Open collects, uses, stores and protects the personal information of players and visitors who use the platform at akopen.app, through the AK Open mobile app, or through any related service we provide.

We understand that your personal data is important to you, and we take our responsibility to protect it seriously. This policy is written in plain language so that every player in Pakistan can understand exactly what happens to their information when they use our platform.

By registering an account or using the AK Open platform in any capacity, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, our support team is available around the clock and will be happy to help.

2 Data We Collect

AK Open collects only the personal information that is necessary to provide you with a functioning account and a good experience on the platform. Below is a clear breakdown of what we collect and why.

2.1 Data You Provide Directly

When you register, deposit funds, contact support, or update your account settings, you provide information directly to us. This includes your name, phone number, and payment details. We only ask for what we genuinely need.

2.2 Data Collected Automatically

When you use the AK Open platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, and data about how you interact with the platform. This information is used for security monitoring and to improve the platform experience.

3 How We Use Your Data

AK Open uses your personal information for specific, legitimate purposes only. We do not use your data in ways that go beyond what is described in this policy. Here is how your information is put to use:

• Account management: Creating and maintaining your account, verifying your identity, and ensuring you are eligible to use the platform.
• Transaction processing: Handling deposits and withdrawals in PKR through supported payment methods including JazzCash, Easypaisa, Raast, bank transfers and cards.
• Platform personalisation: Tailoring game recommendations, promotional offers and content based on your preferences and activity on the platform.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and applying tools such as deposit limits or self-exclusion where appropriate.
• Security and fraud prevention: Detecting and investigating suspicious activity, protecting both you and the platform from fraud and abuse.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support team's assistance.
• Legal and compliance obligations: Meeting applicable legal requirements, including anti-money laundering checks and identity verification procedures.
• Marketing communications: Sending you relevant promotions and offers if you have opted in to receive them. You can opt out at any time.

4 Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. AK Open uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players use the platform so we can keep improving it.

4.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state and security. You cannot opt out of these without stopping using the platform.
• Functional cookies: Remember your preferences such as language settings and interface choices to give you a more consistent experience each time you visit.
• Analytics cookies: Help us understand which areas of the platform are most used, where players spend the most time, and where technical issues might be occurring. This data is aggregated and not personally identifiable.
• Marketing cookies: Used to present relevant promotions and offers within the platform. These are only activated if you have opted in to marketing communications.

4.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect how certain parts of the AK Open platform function. For essential session cookies, blocking them will prevent you from staying logged in.

5 Sharing Your Data

AK Open does not sell your personal data. We share information only in the following limited and specific circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist in operating the platform. These include payment processing partners, identity verification services, customer support tools, and analytics providers. These partners are bound by strict data processing agreements and may only use your data for the specific purpose we have engaged them for.

5.2 Legal Requirements

AK Open may be required to disclose personal data where compelled to do so by applicable law or a valid legal process. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

5.3 Fraud Prevention and Security

Where we detect or suspect fraudulent activity, we may share relevant information with payment providers or fraud prevention agencies. This is done to protect both players and the platform from financial crime.

5.4 Business Transfers

If AK Open undergoes a business restructuring, merger, or acquisition, player data may be transferred as part of that transaction. In such an event, we will notify users and ensure the incoming party maintains the same standard of data protection as described in this policy.

6 Payment Data and Financial Security

All financial transactions on AK Open are conducted in PKR. We support JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other mobile wallet options commonly used by players in Pakistan.

AK Open does not store full payment card numbers, JazzCash or Easypaisa PINs, or any sensitive authentication credentials. When you make a payment, you are interacting with our payment provider's secure interface. Only a transaction reference, amount, method type and status are stored on the AK Open side for record-keeping purposes.

All payment data in transit between your device and our payment partners is encrypted using Transport Layer Security (TLS). We take financial data security very seriously and review our payment handling processes regularly.

7 Data Retention

AK Open retains your personal data for as long as your account is active and for a reasonable period after account closure. The retention periods we apply are based on the nature of the data and the legal or operational reasons for keeping it.

• Account and identity data: Retained for the duration of your account and for a defined period thereafter, in line with standard record-keeping requirements.
• Transaction records: Financial transaction history is retained for the period required for accounting and audit purposes.
• Support communications: Chat and email records with our support team are kept for a period sufficient to resolve disputes and improve service quality.
• Technical logs: Security and session logs are retained for a shorter period and are used solely for fraud detection and platform security purposes.

When data is no longer required, it is securely deleted or anonymised. We do not retain personal data longer than necessary, and we carry out regular reviews of the data we hold.

8 Your Rights Over Your Data

You have clear rights when it comes to the personal information AK Open holds about you. Below is a summary of each right and what it means in practice.

To exercise any of these rights, please contact our support team via live chat or by writing to [email protected]. We will acknowledge your request promptly and aim to resolve it within a reasonable period.

9 Security Measures

AK Open takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it. These include:

• Encryption of all personal and financial data at rest and in transit using industry-standard protocols.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring of our systems for unusual activity or potential vulnerabilities.
• Two-factor authentication options available for player accounts to add an additional layer of protection.
• Secure payment processing handled by certified payment partners — AK Open does not process raw card data on its own servers.

While we apply robust measures to protect your data, no online platform can guarantee absolute security. We encourage you to protect your own account by using a strong, unique password, not sharing your credentials with anyone, and logging out of the platform when using a shared device.

10 Children's Privacy

AK Open is strictly an adult platform and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has registered an account or provided personal information, we will immediately close that account and delete the associated data.

If you are a parent or guardian and believe that a minor has created an account on AK Open using your details or their own, please contact our support team immediately so we can take appropriate action.

11 Updates to This Privacy Policy

AK Open may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make meaningful changes, we will notify registered users through the platform or by other appropriate means.

The date at the top of this page will always reflect when the policy was last revised. We recommend checking this page periodically. Continuing to use AK Open after a policy update has been published constitutes your acceptance of the updated version.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the AK Open support team. We are available around the clock and take all privacy-related queries seriously.

You can also review the Terms and Conditions and Responsible Gaming pages for more information about how we operate the platform and support your wellbeing as a player.